Refund Policy

This Refund Policy applies to purchases made through the online shop operated by LUXUS CARBON YYACHTS SERVICE SL.

1. Right of Withdrawal (EU Consumers)

In accordance with European Union consumer law, customers located in the EU have the right to withdraw from a purchase within 14 days from the day they receive the goods, without giving any reason.

To exercise the right of withdrawal, customers must notify us of their decision by email.

2. Returns

Returned products must be:

• unused and in their original condition

• returned with original packaging, where possible

Instructions for returning goods will be provided after withdrawal is communicated.

3. Refunds

Once the returned goods are received and inspected, we will process the refund within 14 days.
Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

4. Return Shipping Costs

Unless otherwise stated, return shipping costs are borne by the customer, in accordance with EU law.

5. Exceptions

The right of withdrawal does not apply to:

• custom-made or personalized products

• goods that cannot be returned for hygiene or safety reasons once unsealed
  where permitted by applicable law.

6. Contact

For refund or return requests, please contact us at:
Email: contabilidad@yyachts.de